Q. How do I make an order on the website?
To order :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed to the payment page.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account yet, you need to register an account before you proceed with your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After these steps, you will need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available? Payment Methods as shown below :-
After you made the payment, please send us the payment details of :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to: firstname.lastname@example.org
Note: Your purchases will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill in the email that has been used to register the account.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” to inform us on the cancellation order.
- Orders that have been shipped out will not be canceled.
Q. What is the product's transaction currency?
All transaction currency will be done in MYR, USD, AUD & CHF.
Q. How long does the delivery usually takes?
Delivery usually will takes about 5 to 7 working days depending on location & zone.
Q. I still have doubts!
Kindly send us an email at firstname.lastname@example.org and we will try our best to serve you further.